In this article, we will review some mobile system-specific settings that may restrict the performance of the GetexGo app and how to fix the issue.
Please note we recommend that drivers do not swipe (i.e "kill") GetexGo from recent apps while on duty.
This article covers:
Location Settings
Please click the links below to follow the instructions on how to turn on the Location Settings for your GetexGo App on an Android device:
Android 11
On Android 11+ devices, on the first run of the mobile app you will need to do the following settings in order to properly report the location of your vehicle.
From the "Allow GetexGo to access this device location" please select "Allow in Settings". This will take you to the "Location Permission" settings screen where you need to select "Allow all the time".
You can see the steps described in the following screenshots:
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Battery Optimization Restrictions
If you are using an Android device and are experiencing issues with task completion, task tracking or navigation, the “Battery Optimization” feature on your device may be to blame.
On some phones, the “Battery Optimization” setting restrict background network functionality, so no location or other data is transmitted as long as GetexGo (or other apps) are backgrounded. To ensure the full and proper use of GetexGo’s app while using an Android device, we recommend ensuring that the “Battery Optimization” mode is turned off.
Please click the links below to follow the instructions on how to turn off Battery Optimization restriction for your GetexGo App on an Android device:
Note: After following any of these steps, we recommend restarting your device to ensure the changes have been successfully applied.
Google Android 6, 7 and 8 devices
- Open the Settings menu on your device and tap Battery.
- From the top right section, select the “More” button, and choose Battery Optimization.
- On the Battery Optimization screen, switch to the All apps list from the drop-down to see all of the apps on your device.
- Select GetexGo from the menu and choose Don’t Optimize.
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Samsung S8
- Open the Settings menu on your device and tap Device Maintenance.
- Tap Battery at the bottom left.
- Scroll through the App list until you find Unmonitored apps.
- Select the three vertical dots on the top right corner to add GetexGo to theUnmonitored Applist.
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Samsung S9, S10
- Open device Settings.
- Select Device Care.
- Tap Battery from the bottom left-hand corner.
- Tap the three vertical dots at the top-right corner.
- Disable Put unused apps to sleep.
- Disable Auto-disable unused apps.
- Select “Sleeping Apps” to check if GetexGo is listed, if so, remove.
- Disable background restrictions for GetexGo.
Note: Samsung S9 and S10 App or System updates may revert these settings back to their original settings. We recommend periodically checking these settings to ensure no restrictions are placed on GetexGo.
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Samsung Galaxy Android 6, 7 and 8 devices
- Open the Settings menu on your device and tap Device Maintenance.
- Tap Battery at the bottom left.
- Tap Battery Usage.
- From the top right corner of the action, bar tap the “More” button and select Optimize Battery Usage.
5. On the Optimize Battery Usage screen, switch to the All Apps list from the drop-down to see all of the apps on your device.
6. Turn off to exclude GetexGo from the battery restrictions.
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LG Devices
- Open the Settings menu on your device and tap Battery & Power Saving.
2. Tap Battery Usage.
3. Tap Ignore Optimizations.
4. Find the GetexGo app and turn on to exclude from the Battery Optimization feature.
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Huawei devices
- Open the Settings on your Huawei device.
2. Select Apps.
3. Select Settings.
4. Select Special Access.
5. Select Ignore Optimizations.
6. Find the GetexGo app and select “Allow”.
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Samsung Ultra Power Saving Mode
In Ultra Power Saving Mode, background battery usage will be automatically blocked for all apps by default. To remove GetexGo from being blocked please follow this guide:
- Select the Apps icon.
- Go to Smart Manager.
- Tap Ultra Power Saving Mode.
- Ensure Ultra Power Saving Mode is turned off.
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Background Network Restrictions
The GetexGo app requires the ability to run on a device's network background while a driver is on duty. Drivers should not disable background data for GetexGo, otherwise, their location will not be sent, and their task distances will be misreported.
Although this setting is set manually on a per-app basis if you are experiencing errors with task navigation or misreported distances we recommend you ensure the GetexGo is allowed to run on the device background.
Please click the links below to follow the instructions on how to turn off Background Network restriction for your GetexGo App on an Android device:
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Samsung Galaxy Devices
- Open the Settings menu on your device and tap Device Maintenance.
2. Select Battery located at the bottom left.
3. Tap the MID option on Power Saving Mode.
4. Tap the Customize.
5. Turn ON the background network usage.
Note: App Power Saving is a Samsung specific option to limit the background tasks of apps. By default, anything you don't open for a few days will be set to save power. You can set GetexGo to never save power (which will keep the OS from ever limiting its background processes).
Other Android Devices
1. Open Settings and tap Data Usage.
2. Find the GetexGo app and ensure that “Restrict App Background Data” is not turned on.
Android Devices 7.0+
1. Enable usage of mobile data in the background.
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